https://nep.proz.com/forum/memoq_support/370423-memoq_wont_launch_after_crash.html
This site uses cookies. Some of these cookies are essential to the operation of the site, while others help to improve your experience by providing insights into how the site is being used. For more information, please see the ProZ.com privacy policy.
Cookie settings

प्राविधिक फोरमहरू » MemoQ support »
MemoQ won't launch after crash
थ्रेड पोस्टर: Kirsty Hamilton
Kirsty Hamilton
Kirsty Hamilton
United Kingdom
Local time: 06:18
German to English
+ ...
Nov 13, 2024

Hi,

MemoQ crashed during a spellcheck on a project this morning. When I try to relaunch the program, an error message appears and MemoQ stops loading. The pop-up message says I can "safely continue my work", but MemoQ doesn't get beyond the initialising stage before crashing again.

I've submitted a support ticket to MemoQ but haven't had any response all day, so I'm asking here in case anyone can help. Does anyone have any suggestions? Older versions of MemoQ seem to no... See more
Hi,

MemoQ crashed during a spellcheck on a project this morning. When I try to relaunch the program, an error message appears and MemoQ stops loading. The pop-up message says I can "safely continue my work", but MemoQ doesn't get beyond the initialising stage before crashing again.

I've submitted a support ticket to MemoQ but haven't had any response all day, so I'm asking here in case anyone can help. Does anyone have any suggestions? Older versions of MemoQ seem to now crash in the same way.



TYPE:
System.NullReferenceException

MESSAGE:
Object reference not set to an instance of an object.

SOURCE:
NGTMWrapper

CALL STACK:
at NGTM.NGTMEngineLibHandler.TMCompactInit(Byte[] configStringUtf8, UInt64 configStringUtf8Len)
at NGTM.NGTMEngineLibHandler..ctor(String initConfigJsonString)
at NGTM.NGTMEngineLibHandler.Initialize(String initConfigJsonString)
at MemoQ.TranslationMemory.NGTMEngine..ctor(String tmsLocation, String logDirectory, TraceLevel logLevel)
at MemoQ.TranslationMemory.TMEngineCollection.Init(String parentDirectoryForNGTM, String logDirectory, TraceLevel logLevel)
at MemoQ.Application.MemoQApp.InitializeApp(RibbonCommandForm mainWindow, MainTabControl mainTabCtrl, StatusStrip statusStrip, RibbonControl ribbonControl, Action configureServices, IMemoqTelemetryLogger telemetryLogger)
at MemoQ.MainWindow.mainCore(String[] args, IMemoqTelemetryLogger telemetryLogger)

SYSTEM INFORMATION:
MemoQ version : 11.1.16
OS : Microsoft Windows 10 Home
OS version : 10.0.19045
OS architecture : 64-bit
Visible memory : 8264596
Free memory : 2254812
Processor : Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
.NET version : v2.0.50727 SP2, v3.0 SP2, v3.5 SP1, v4, v4.0

[Edited at 2024-11-13 17:15 GMT] ▲ Collapse
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 08:18
English to Russian
Rename Preferences.xml to Preferences_old.xml Nov 13, 2024

Go to C:\Users\[Username]\AppData\Roaming\memoQ and rename the Preferences.xml file into Preferences_old.xml. If the problem persists, delete the new Preferences.xml and rename Preferences_old.xml back into Preferences.xml.

[Edited at 2024-11-13 17:54 GMT]
 
Kirsty Hamilton
Kirsty Hamilton
United Kingdom
Local time: 06:18
German to English
+ ...
विषय आरम्भक
Sadly hasn't helped Nov 13, 2024

That was the first thing I tried, but sadly no improvement. MemoQ did eventually respond to me and asked me to delete the following files, but this also hasn't helped:
- DockLayoutConfigs.bin
- Preferences-editor.xml
- Preferences-layout.xml
- Preferences-lookup.xml

Currently still waiting to hear back from them.
 
John Fossey
John Fossey  Identity Verified
Canada
Local time: 01:18
सदस्य (2008)
French to English
+ ...
Getting MemoQ support Nov 13, 2024

When asking for support from MemoQ, be sure to log on at support.memoq.com, where you can set the ticket's priority. Critical issues (such as can't export a finished job), in my experience, are responded to quite quickly, sometimes in a few minutes, when set to the proper priority. Low priority tickets might take several days.

[Edited at 2024-11-14 13:46 GMT]

Rachel Waddington
Mario Chávez
 
Thorsten Schülke
Thorsten Schülke  Identity Verified
Estonia
Local time: 02:18
सदस्य (2012)
English to German
+ ...
Permanent solution? Jan 8

Hi Kirsty,

Have you found a permanent solution for this issue?

This has happened to me several times now both in memoQ 10.4 and 11.2. I could once reinstall the Hunspell dictionaries to get the spell checker to work again, but then the issue reappeared.

It would be great to know if there is a permanent fix for this. Reinstalling the dictionaries for every new project is a bit annoying.

Thanks!
 


To report site rules violations or get help, contact a site moderator:

यस फोरमको मध्यस्तकर्ता(हरू)
Maya Gorgoshidze[Call to this topic]
Peter Zauner[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

MemoQ won't launch after crash


Forum rules
Help and orientation




LinguaCore
AI Translation at Your Fingertips

The underlying LLM technology of LinguaCore offers AI translations of unprecedented quality. Quick and simple. Add a human linguistic review at the end for expert-level quality at a fraction of the cost and time.

More info »
Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »